Go-live dates celebrate infrastructure. Businesses need a different milestone: the week when the agreed system of record is where work actually happens.
Design for the reluctant week
Adoption fails in ordinary weeks: rush orders, absences, month-end pressure. If the new process only works on calm Tuesdays, it is not ready.
Practical adoption levers
- Pilot with a workflow that hurts enough for people to care
- Remove the shadow path (or formally allow it for a short, dated period)
- Measure usage quality, not only login counts
- Give managers a simple coaching script for the first month
- Schedule an operating review so issues have a place to go
Where this shows up in our services
Implementation and Adoption Support and Digital Operations Advisory exist specifically because configuration alone does not create value. If you are mid-rollout and usage is sliding, start a conversation.